Refund Policy
Effective date: July 26, 2026
The short version: if a monthly plan (Founding Member, Standard, or the Kids Mode add-on) isn’t for you, tell us within 7 days of your first payment and we’ll refund it. Lifetime purchases have a 14-day money-back window. Renewal payments aren’t refundable, but you can cancel anytime and keep access until your paid period ends. Email support@candlestructurelabs.com and we’ll sort it out — no hoops, no hard sell.
We’d rather you try Candle Structure Labs and decide it’s not for you than feel locked into something you don’t use. This page explains exactly when you can get your money back, how to ask, and the few limits that keep the policy fair for everyone.
Monthly subscriptions
This covers the Founding Member ($10/month) and Standard ($20/month) plans.
- 7-day first-payment guarantee. If you’re within 7 days of your first payment on a monthly plan and you want out, we’ll refund that payment in full. You don’t need a reason.
- Renewals are non-refundable. Once a renewal payment goes through, we don’t refund it — but you’re never stuck. Cancel anytime through your Whop account and you’ll keep full access until the end of the period you’ve already paid for. Nothing extra is charged after that.
- How to cancel: subscriptions are managed entirely through Whop. Log in to your account at whop.com and cancel there — it takes about a minute. If you get lost, email us and we’ll point you to the right screen.
A friendly tip: if you know you want to leave, cancel before your renewal date rather than after. We can’t refund a renewal that’s already been billed.
Lifetime purchases
The Lifetime plan ($149 one-time) comes with a 14-day money-back window. If you buy Lifetime and decide within 14 days that it’s not the right fit, email us and we’ll refund the full purchase. After 14 days, Lifetime purchases are final.
Kids Mode add-on
The Kids Mode add-on ($5/month) follows the same rules as the monthly subscriptions: a 7-day money-back guarantee on your first payment, non-refundable renewals, and cancellation anytime through Whop with access running to the end of the paid period. Cancelling Kids Mode doesn’t affect your main subscription, and vice versa.
EU, EEA & UK consumers
If you’re a consumer in the European Union, EEA, or the United Kingdom, you have a statutory right to withdraw from your purchase for any reason within 14 days of completing the transaction and receive a full refund. For digital content delivered immediately (like ours), that right no longer applies once you start accessing the content — provided that at checkout you expressly agreed that delivery would begin immediately and acknowledged that you would lose the right of withdrawal. If that acknowledgment was not presented at your checkout, your 14-day withdrawal right applies regardless of whether you accessed the content.
Here’s the honest part: waiving the statutory right doesn’t cost you our guarantee. The 7-day first-payment guarantee and the 14-day Lifetime window above still apply to you in full. In practice, EU and UK customers get the same refund protection as everyone else. Nothing in this policy limits any statutory rights that cannot be waived under your local law.
How to request a refund
Email support@candlestructurelabs.com with your Whop order details (the email on your Whop account and the order or receipt ID from your Whop purchase confirmation). That’s all we need. Once we approve the refund, Whop processes the reversal to your original payment method — typically within 3–5 business days, depending on your bank.
All payments are handled by Whop, so refunds go back the same way. We never see or store your card details, which also means we can’t refund to a different card or send money by any other route.
Payment problems? Go straight to Whop
If your issue is with the payment itself rather than the product — an unrecognized charge, a duplicate payment, a payment processing error, or a currency-conversion error — contact Whop directly at support@whop.com. Whop investigates payment-layer issues itself and, where confirmed, reverses the charge to your original payment method, typically within 3–5 business days. For everything about the product — refunds, access, “this isn’t for me” — come to us first.
Fair use
The guarantee exists so you can genuinely try the platform without risk — not as a free-content loophole. Where permitted by law, we may decline a refund if a large share of the premium Academy content was consumed within the refund window, or if the policy is being abused (for example, subscribing, bingeing the course, refunding, and repeating). We apply this sparingly and with judgment; honest “this isn’t for me” requests are always honored.
Chargebacks
Please talk to us before disputing a charge with your bank — a quick email almost always resolves things faster than a chargeback, which can take weeks. That said, nothing in this policy limits your right to dispute a charge with your card issuer or bank under applicable card-network rules or applicable law. If something on your statement looks wrong, we’ll figure it out with you — fast.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the effective date at the top of this page. Changes won’t retroactively shrink a refund window on a purchase you’ve already made — the policy in force when you bought applies to that purchase.
Contact
Questions about a charge, a cancellation, or anything on this page? Email support@candlestructurelabs.com. A human reads every message.